Your words · Contact pages
People don't know when you'll reply
People are more likely to get in touch when they know how quickly they'll hear back.
- Applies to
- contact pages
- Typical severity
- medium
- Effect on conversions
- medium
- Effort to fix
- Quick to fix
What to look for
A contact page or form with no response time, opening hours or description of what happens after sending.
What good looks like
The page says when and how people will hear back, or lists opening hours.
How to fix it
Add a line such as 'We reply within one working day' (use your real time), plus your opening hours.
Based on
- Form design research
Related checks
Your wordsPeople can't tell what you do at a glancePeople decide in seconds if they're in the right place. If your headline doesn't say what you do, many will leave.Your wordsVisitors can't tell if you're for themPeople look for signs they're in the right place. If you don't say who you help, the right customers may not stay.Your wordsThe line under your headline doesn't tell people moreThis line is your second chance to keep people reading. If it repeats the headline, that chance is wasted.
Does your site pass this check?
AgoraScan checks this and the rest of the checklist on your pages, with screenshots of anything it finds. The first scan is free.