Trust · Contact
It's hard to find how to contact you
If people can't quickly see how to reach you, they may contact someone else. Visible details also reassure people who never use them.
- Applies to
- every page
- Typical severity
- high
- Effect on conversions
- high
- Effort to fix
- Quick to fix
What to look for
No contact link in the main navigation, and no phone, email or address in the header or footer.
What good looks like
A contact link or details are visible in the header or footer.
How to fix it
Add 'Contact' to the main menu and put your phone number and email in the footer.
Based on
- Website credibility research
- Web credibility research
Related checks
TrustPeople can only reach you through a formMany people would rather call or email. A form on its own can feel like messages go nowhere, so some won't bother.TrustYour contact email is a Gmail or Hotmail addressA free email address makes a business look less established, and it's easier for scammers to copy.TrustYour address and opening hours are missingLocal customers check where you are and when you're open before calling or visiting. Missing details can also hurt how you show up on Google.
Does your site pass this check?
AgoraScan checks this and the rest of the checklist on your pages, with screenshots of anything it finds. The first scan is free.