Trust · Contact
People can only reach you through a form
Many people would rather call or email. A form on its own can feel like messages go nowhere, so some won't bother.
- Applies to
- contact pages
- Typical severity
- medium
- Effect on conversions
- medium
- Effort to fix
- Quick to fix
What to look for
A contact page offering only a form, with no email, phone or address anywhere.
What good looks like
At least one direct contact method (phone or email) is shown alongside any form.
How to fix it
Show your phone number and email next to the form, plus your address if customers visit you.
Based on
- Website credibility research
Related checks
TrustIt's hard to find how to contact youIf people can't quickly see how to reach you, they may contact someone else. Visible details also reassure people who never use them.TrustYour contact email is a Gmail or Hotmail addressA free email address makes a business look less established, and it's easier for scammers to copy.TrustYour address and opening hours are missingLocal customers check where you are and when you're open before calling or visiting. Missing details can also hurt how you show up on Google.
Does your site pass this check?
AgoraScan checks this and the rest of the checklist on your pages, with screenshots of anything it finds. The first scan is free.